Frequently Asked Questions
Everything you need to know about shopping with Casyvo
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within the continental US. International orders may take 10 to 21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Can I track my package in real-time?
Yes, once your order ships, you will receive an email with a unique tracking number and a link to monitor your package's progress until it reaches your doorstep.
What payment methods do you accept?
Casyvo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Please note that applicable customs duties and taxes are the responsibility of the customer and will be calculated at checkout.
How can I contact customer support?
Our dedicated support team is available 24/7 via the 'Contact Us' page on our website or by emailing [email protected]. We aim to respond to all inquiries within 24 hours.